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My devices can connect and authenticate to the external captive portal successfully, but are unable to browse the internet. Please Help!!

My devices can connect and authenticate to the external captive portal successfully, but are unable to browse the internet. Please Help!!

Dean_Ferraro
New Contributor III

‎09-14-2016 06:15 PM

My devices can connect and authenticate to the external captive portal successfully, but are unable to browse the internet. Please Help!! All appeared to be working fine a short while ago on version 9.12 but ever since upgrading to 10.01.06 this does not seem to work. We have two Identifi V2110 controllers. All appears to be the same for the Topology and Roles,I am thinking something must have changed in the policy rules to block this communication. Any help would be greatly appreciated.
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15 REPLIES 15

James_A
Valued Contributor
In response to Steve_Ballantyn

‎09-14-2016 08:18 PM

Ronald: 10.11.3 lists wns0016013 "Corrected issue with reporting of user statistics by Access Points, which could result in inadvertent idle timeout of registered devices" which would be two birds with one stone for us.
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Dean_Ferraro
New Contributor III
In response to Steve_Ballantyn

‎09-14-2016 08:18 PM

Thanks we are all squared away on this issue. Had an issue with a static route in our firewall and with very little tweaking of our policy rules we were all set. Rolled this out in a partial deployment to 1 building this evening
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Ronald_Dvorak
Honored Contributor
In response to Steve_Ballantyn

‎09-14-2016 08:18 PM

I've just rx the update that engineering is still looking at it - ticket#01241795

I'll keep you posted
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James_A
Valued Contributor
In response to Steve_Ballantyn

‎09-14-2016 08:18 PM

Ronald: that bug is useful to know about, I've seen it too. Have they said when it'll be fixed?
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Steve_Ballantyn
Contributor
In response to Steve_Ballantyn

‎09-14-2016 08:18 PM

Yikes! I was not aware of the bug. Thanks for the heads up Ron. I haven't spent any time looking at my reports since my upgrade so I didn't notice. But I'm glad you mentioned it. You probably saved me a lot of hair pulling.
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GTM-P2G8KFN