samsung galaxy j7 wireless connecting problem

[Mikaeil_Beigpou]

hi
please help me to solve this problem :
samsung galaxy j7 mobile have a problem to connect access point ap3825i
thanks

[Scott_Whall]

Mikaeil - Ron suggested the upgrade to 10.11.05, and I agree. For now, while you are still running 10.11.01, disable Fast Transition and Management Frame Protection (on ALL of your configured WLANs).

[Caio_Serafim]

"disable Fast Transition and Management Frame Protection" - This worked for me!!! Thank you so much for the support my friend!!!

[Mikaeil_Beigpou]

hi
my wireless configuration is :

[Rajesh_Jeevendr]

Hi Mikaeil

Please create a Test SSID [open Authentication 5Ghz band]
Apply the above to one AccessPoint

On one Samsung Device,please install the below Google play store app
https://play.google.com/store/apps/details?id=org.wahtod.wififixer

Check if the devices is able to connect.

As you could see the Android APP on the mobile would show the association,ip assignment etc.
You could also send logs to your email address.

Please do this for open authentication,since you have specified the samsung does not connect to any ssid.

Then you could repeat the same for production SSID [open and 802,1x]

Send log in the app send a text file to your email. Please use send log every time you connect to a different SSID.

Please share your findings.

Regards
Rajesh

[Jacob__Praveen]

Mikhail,

I recollect one of our customers reporting a similar issue with the same phone model. I believe this could be related to certain configuration parameters for roaming on your WLAN, specifically .11r.

Can you paste a screenshot of your WLAN configuration?

Thanks