samsung galaxy j7 wireless connecting problem

[Mikaeil_Beigpou]

hi
please help me to solve this problem :
samsung galaxy j7 mobile have a problem to connect access point ap3825i
thanks

[Ronald_Dvorak]

I give you the GTAC answer... upgrade to latest version 10.11.05.

[Mikaeil_Beigpou]

hi
vesion is 6.0.1

[Jacob__Praveen]

Mikhail,

What is the Android version? Do you know the command to run a tail on the AP that you are trying to connect to and do a "grep" for the Samsung device's mac address?

Thanks

[Mikaeil_Beigpou]

hi
donot able to connect any other ssid.

thanks

[Bharathiraja__S]

Hi Mikaeil,

Let us know the client status in report and logs ?

if you connect any other SSID or wireless connection , are you able to connect ?

Thanks,
Suresh.B