10.2r4 firmware causing AP650's to lose connectivity?

[KevinP1]

Okay, I don’t know what’s happening here but this isn’t looking pretty. All of our AP650’s are losing connectivity multiple times throughout the day. 

Look at this! Some AP’s will only do this once or twice and others are doing it often, like this ? There’s nothing indicating any type of error or issue. We didn’t have this problem on firmware 10.09rb.

I have a case open with GTAC, but are we the only ones seeing this issue?

[Hans_SD44]

Do any EN techs look at this forum? 

[KevinP1]

@a.huerzeler Oh wow, separate instances….that must be SOOOO much fun! ?I 100% agree, the issues with CloudIQ and the firmware updates have taken their toll. There are so many features that don’t even work or have been advised to turn off because they cause more issues. The AP650’s are powerful units and I’ve been instructed by GTAC to disable 75-80% of the advanced features through the past 6 months. I honestly just want our services and products to work as advertised. Truth be told, I wish Extreme would start a buyback program ?

[a_huerzeler]

@kevin.piazza I got a few dozens schools with separate ECIQ instances and multiple admins working on the wifi platform. I got no way of knowing who has updated the firmware. By the time the customers complain the reputation damage is done. That means now checking all instances  Really looking forward to get an API where i can automate the deployment of firmware and central monitoring. There is a few solutions out there which offer better help in situations like these. The amount of unpaid break fix hours has been way too high with Extreme in the past 12 months. Lets hope it gets better soon 😉 

[KevinP1]

Okay, I’m glad I’m not alone. We have Apple, Windows, and Chromebook devices; they were all dropping every couple of hours. I reverted all of the AP’s back to 10.09rb last night. I’ll report back with any new info.

[a_huerzeler]

I think I experience the same issue with my test AP 410C with 10.2r4
Dropped out about 3 times in 2 hours without moving the MacBookPro or reaching MacOS roam threshold of -75...