Hi all,
Currently I wanted to ask everyone what their experience is with PPSK Cloud based Authentication via ExtremeCloudIQ.
Our experience is that since the start of 2025 last year, the feature is starting to become unusable.
We are utilizing this feature because we are automatically creating a PPSK password for every employee at our customers with a sort of sync between XIQ and M365 Entra ID.
The cloud feature is good for our situation so we do not have to push a config change to every AP every time a user PPSK password gets created or deleted.
Over the year we are continuously incurring issues and created several cases at GTAC to have this issue investigated and eventually resolved.
Issues we are experiencing are that PPSK-based WiFi authentication stops working randomly for devices or specific passwords, devices intermittently cannot connect at all, and newly created passwords are not working at all.
Errors we are seeing on the XIQ Side:
- PPSK Rejected by Guest Access
- Guest Access Unreachble
- Undefined error/unknown problem.
- Slow Authentication
Most of the time we are troubleshooting for a few weeks, and eventually something on the cloud side gets corrected (if I have understood it correctly) or a firmware update is being suggested. (last time from 10.8.3.0 to 10.8.4.0)
Our data centers that have XIQ tenants within them are ES, NL-GCP, and IE.
APs/XIQ are not reporting any CAPWAP delays or connectivity issues.
Question to the community: How is your experience with PPSK Cloud based Authentication and are others possibly experiencing the same behauviour?
Thank you and kind regards,
Sjoerd
