License Error in XIQ Connect

[s_vey]

Hi everybody.

Since last week one of my customers has a license error in the XIQ Connect (which is a free version of xiq without licenses).
"You have exceeded your licensed device limit"

Has anyone ever seen such a message in Connect?

best regards
Sebastian

[SamPirok · Accepted solution]

Hi Sebastian, that message should only come up if an admin tried to tie the XIQ account to their Portal account on the License Management page. Do you know if that was attempted here?