Our QMS application is not loading

[saidaikrishna]

Our QMS application is not loading in Andriod Tablets. But when same Tablet is connected to other network such as Corporate other SSID it is working fine.


Please share your suggestion to resolve the issue.

[SamPirok]

Hey there, to troubleshoot this we'd need to compare the working configuration to the non-working configuration, and potentially collect some auth debugs so we can see exactly what part of the authentication is failing. It would be best to do all of that within the context of a support case so we can keep all our notes and data in one confidential place. Would you be able to open a support case on the Extreme Portal, under Support?

[saidaikrishna]

I already have support case. 02607204

[Ronald_Dvorak]

sounds like a routing problem to me.

If you have a IP and are able to ping the gateway I don't see how that is a WLAN issue.

Try the same VLAN in the non-working SSID to make sure = if that is working it's something with the other VLAN = LAN/routing issue

-Ron