Tablet user getting disconnected frequently

[saidaikrishna]

Our company  tablet users getting disconnected frequently in a particular network. I need help to narrow down the problem. so far collected the debug data and tech data. Anyone help me.

[saidaikrishna]

Thank you all for the response  with the minimum you all came forward to support me. Appreciate all your help.Great

[saidaikrishna · Accepted solution]

I see high collision in 2.4Ghz and for 5 Ghz it is  good.Technically if it is connected  through  5 Ghz  the connection will be good. 

I have verified  there was  few options enabled by my colleague to increase the sensitivity of the connection  that technically caused problem. Good intention led to misery unknowingly.

Disabled the suppress response to broadcast probe by

      (>)  reducing response to certain client devices

And also disabled  exclude channels

And customized  Radio and Rates  by ignoring 2 Mbps 6 Mbps 9 Mbps as NA

After doing above changes the connection is stable and no one reported any issue for last 3 days.

And issue is resolved now.

[Ash_Finch]

I believe the enforce setting is what is causing that issue. Clients will see the SSIDs broadcast but are forced to use the 5GHz in that mode. If you want to force clients to 5GHz, personally I’d disable the 2.4GHz (either through AP interface, set the AP to dual 5GHz (model dependant), or via the SSID settings).

Alternatively, switch this to encourage so that the AP is prioritising them joining the 5GHz, but after the number of connection attempts is reached, the client is still then able to join the network on the 2.4GHz.

[saidaikrishna]

Yes not load balacing but using band steering