Extreme Networks

Fabrice974 · ‎08-25-2021

Hi everyone,

I have an issue with a AP7522. I would like to upgrade my firmware but i always get ERR from tftp. I have seen that : Alternate software Primary , version NONE > I think it’s because of that, that i can’t upgrade my secondary FW (like a crash protection i guess). Is there anyway to repair Primary crashed software ?

Thanks for your help,

Regards,

Fabrice.

Christoph_S · ‎08-26-2021

Hello Fabrice,

check the time/date on your AP and make sure it’s correct.

#show clock

Attempt an upgrade to let’s say 5.9.1.5 first. If this works, proceed to 5.9.7. Try FTP as well.

If above fail to resolve issue » RMA.

Thank you,

Christoph S.

View solution in original post

Christoph_S · ‎08-25-2021

Hello Fabrice,

what are you upgrading from and to?

When you run the command: #show boot, what do you see?

Have you tried FTP?

If one of the partitions is corrupt, there is not much that can be done and the unit may need to be RMA’d.

Thank you,

Christoph S.