Sean,
Yes it is possible this could be a configuration issue. Could you post an AP device configuration and AP profile configuration?
Example:
L3L_K2_U41_WM1>enL3L_K2_U41_WM1#conf
L3L_K2_U41_WM1(config)#ap4600 MAC_ADDRESS
L3L_K2_U41_WM1(config-device-00-04-96-4C-BC-B0)#show context
ap4600 00-04-96-4C-BC-B0
use profile default-ap4600
use rf-domain default
hostname ap4600-4CBCB0
L3L_K2_U41_WM1(config)#show running-config profile ap4600 PROFILE_NAME
profile ap4600 4600_CAMPUS
no autoinstall configuration
no auto install firmware
...
{SNIP}
...
L3L_K2_U41_WM1(config)#