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AP8432 Radios off (no country code)

AP8432 Radios off (no country code)

MichaelM5
New Contributor
I recently had to request a replacement AP8432. The one that came doesn't broadcast any SSIDs. It was adopted just fine by the others and I can see it in the Extreme WiNG Manager. But it says the radios are both off because they have no country code.

I have checked and the country code is set for the RF Domain. I am only able to check in the VC because the AP actively refuses to let me connect it through the Manager.

I am able to Telnet to it, but I cannot find a place where I can set the country through Telnet. I am able to see that the radios are off because it doesn't appear to have one set.

I have checked the RF Domain:
ea78d5b92db9479e9b620422bebb75d4.pngOn the configuration page.

I have checked the RF Domain in the Device's Overrides:
811e8bed6e274c8bae8ff4292fc63f32.pngThey both clearly show the country code setup.

I have tried changing it to something else, Commit and Save, and then changing it back to see if that would make any difference. It didn't.

How do I get this AP8432 to turn on its radios and broadcast the SSIDs?

EDIT to add version:
Here is the output from the "Show Version" command:
41f2ddac2ccb4c04bee7b2a6e59c9e1e.pngHere's a picture of the back of the AP (had to put my thumb there because my phone kept trying to read the QR code instead of taking a picture):
9ce1776c14f24e26bb2e1da3a908309d.png
1 ACCEPTED SOLUTION

Christoph_S
Extreme Employee
Here are the upgrade instructions: https://extremeportal.force.com/ExtrArticleDetail?an=000079921
Instructions to download firmware: https://extremeportal.force.com/ExtrArticleDetail?an=000083342

I hope this helps,

Chris
Christoph S.

View solution in original post

10 REPLIES 10

MichaelM5
New Contributor
@Christoph S. Upgrading the version to match the others has solved all the problems I was having with it. The Radios are on and broadcasting the correct SSID.

Thank you for the help!​

Christoph_S
Extreme Employee
Hello Michael,

FTP or tftp?
If tftp, make sure that all firewalls on your computer are off. 
Try tftpd64 instead. 
When running the "upgrade tftp://....." command, please make sure that you include the .img extension in the file name. Filename is case sensitive. 

I hope this helps,
Christoph S.

MichaelM5
New Contributor
With the mismatch in Versions, I have to fix it first I'll look into the antenna id later too. Right now I'm having a problem with getting the firmware files to the AP.

I am using Filezilla and have run into this error: 425 error reading from file 5

Does this mean anything to you? Is it something specific to the Extreme APs? Or is this a Filezilla config problem?

Christoph_S
Extreme Employee
True, the most common reasons can be found in this article: https://extremeportal.force.com/ExtrArticleDetail?an=000088793

Kind regards,
Christoph S.
GTM-P2G8KFN