Cant generate the heat map report pdf from cloud IQ

[Saravana_inflow]

Hi Team,

i cant generate the heat map report from cloud IQ.

its showing below error from last 15 days.

The system is busy now.Please try it later.

[Christopher_Fra]

Hello Saravana,

        This is a known issue on XIQ Pilot and Connect. The fix will be in XIQ 23r1, which is tentatively scheduled for Go Live between 01/29/2023 to 02/06/2023

In the future and as per Christoph's previous response, for XIQ related inquiries, please use ExtremeCloud IQ board versus the WiNG board.  

Thanks,

Chris Frazee

Extreme Networks

[Christoph_S]

Hello Saravana,

Please open this new topic on the ExtremeCloud IQ board versus the WiNG board. 

I tested creating heat maps in XIQ today without issue and I could find any instance of a known issue. 

Have you tried another browser, clearing browser cache, from another computer, etc?

Do you have several maps and is it happening with all?

BR,

[Saravana_inflow]

Hi Chris,

Thanks for your response.

This issue not only for me. My colleague also facing. i tried different browser & different Computer.