cancel
Showing results for 
Search instead for 
Did you mean: 

Download AP7532 5.9.2.0-032R firmware

Download AP7532 5.9.2.0-032R firmware

Ravi_Patel
New Contributor
Hi,
I have created a request to download this firmware but I don't see any status on this.
How long it will tale to review?
Is it necessary to have maintenance plan to download firmware?
Can you please advise me?
Thank you
1 ACCEPTED SOLUTION

Christoph_S
Extreme Employee
Hello Ravi,

From what I can see, this AP is not under the 90 day software warranty period or under any support agreement.

My recommendations:

1 - Acquire a support agreement:
https://gtacknowledge.extremenetworks.com/articles/Q_A/where-can-I-purchase-or-renew-a-support-contract-for-my-wireless-controller-and-APs
2 - Upgrade the lot to version 5.9.3.3:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-upgrade-adopted-APs-from-the-virtual-controller

Currently, the VC will see the newly added AP but will not push the config to it. If you run the command '#show adoption status',
and look under the CFG-STAT column, you should see 'version mismatch' for this particular AP. All APs should be on the same firmware version.

I hope this helps,

Thank you,

Chris
Christoph S.

View solution in original post

9 REPLIES 9

Christoph_S
Extreme Employee
Hello Ravi,

The config should not be lost or modified during the upgrade, but I would highly recommend you backup your config prior to proceeding:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-backup-or-restore-WiNG-config-via-CLI

Everything you need for the upgrade can be found here:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-upgrade-adopted-APs-from-the-virtua...

Do not use the LEAN (no GUI) image found in the 5.9.3.3 software folder.

Thank you,

Chris
Christoph S.

Ravi_Patel
New Contributor
Hi Chris,
Finally I got link to download 5.9.3.3 firmware.
When I upgrade the firmware, will it change the AP configuration or not?
Should I upgrade first VC and than adopted APs or it does not matter?
Thank you

Christoph_S
Extreme Employee
No worries Ravi,

I unfortunately don't support web portal issues.

might be easier for you to call in:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Technical-Assistance-Center-GTAC

Thank you,

Chris
Christoph S.

Ravi_Patel
New Contributor
Hi Chris,
I'm sorry for asking too many questions.
But while creating the case I'm having trouble.
I am unable to go on next step from service level tab.
When I click nest it show me this message. Don't know why.

404


Sorry, we're unable to locate the page you are looking for.

Collection size 13,133 exceeds maximum size of 1,000.

Click here to start a case
GTM-P2G8KFN