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‎05-17-2019 02:41 PM
Hi,
I have created a request to download this firmware but I don't see any status on this.
How long it will tale to review?
Is it necessary to have maintenance plan to download firmware?
Can you please advise me?
Thank you
I have created a request to download this firmware but I don't see any status on this.
How long it will tale to review?
Is it necessary to have maintenance plan to download firmware?
Can you please advise me?
Thank you
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‎05-17-2019 03:20 PM
Hello Ravi,
From what I can see, this AP is not under the 90 day software warranty period or under any support agreement.
My recommendations:
1 - Acquire a support agreement:
https://gtacknowledge.extremenetworks.com/articles/Q_A/where-can-I-purchase-or-renew-a-support-contract-for-my-wireless-controller-and-APs
2 - Upgrade the lot to version 5.9.3.3:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-upgrade-adopted-APs-from-the-virtual-controller
Currently, the VC will see the newly added AP but will not push the config to it. If you run the command '#show adoption status',
and look under the CFG-STAT column, you should see 'version mismatch' for this particular AP. All APs should be on the same firmware version.
I hope this helps,
Thank you,
Chris
From what I can see, this AP is not under the 90 day software warranty period or under any support agreement.
My recommendations:
1 - Acquire a support agreement:
https://gtacknowledge.extremenetworks.com/articles/Q_A/where-can-I-purchase-or-renew-a-support-contract-for-my-wireless-controller-and-APs
2 - Upgrade the lot to version 5.9.3.3:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-upgrade-adopted-APs-from-the-virtual-controller
Currently, the VC will see the newly added AP but will not push the config to it. If you run the command '#show adoption status',
and look under the CFG-STAT column, you should see 'version mismatch' for this particular AP. All APs should be on the same firmware version.
I hope this helps,
Thank you,
Chris
Christoph S.
9 REPLIES 9
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‎05-17-2019 07:27 PM
Hello Ravi,
The config should not be lost or modified during the upgrade, but I would highly recommend you backup your config prior to proceeding:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-backup-or-restore-WiNG-config-via-CLI
Everything you need for the upgrade can be found here:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-upgrade-adopted-APs-from-the-virtua...
Do not use the LEAN (no GUI) image found in the 5.9.3.3 software folder.
Thank you,
Chris
The config should not be lost or modified during the upgrade, but I would highly recommend you backup your config prior to proceeding:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-backup-or-restore-WiNG-config-via-CLI
Everything you need for the upgrade can be found here:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-upgrade-adopted-APs-from-the-virtua...
Do not use the LEAN (no GUI) image found in the 5.9.3.3 software folder.
Thank you,
Chris
Christoph S.
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‎05-17-2019 07:15 PM
Hi Chris,
Finally I got link to download 5.9.3.3 firmware.
When I upgrade the firmware, will it change the AP configuration or not?
Should I upgrade first VC and than adopted APs or it does not matter?
Thank you
Finally I got link to download 5.9.3.3 firmware.
When I upgrade the firmware, will it change the AP configuration or not?
Should I upgrade first VC and than adopted APs or it does not matter?
Thank you
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‎05-17-2019 05:51 PM
No worries Ravi,
I unfortunately don't support web portal issues.
might be easier for you to call in:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Technical-Assistance-Center-GTAC
Thank you,
Chris
I unfortunately don't support web portal issues.
might be easier for you to call in:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Technical-Assistance-Center-GTAC
Thank you,
Chris
Christoph S.
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‎05-17-2019 05:47 PM
Hi Chris,
I'm sorry for asking too many questions.
But while creating the case I'm having trouble.
I am unable to go on next step from service level tab.
When I click nest it show me this message. Don't know why.
Click here to start a case
I'm sorry for asking too many questions.
But while creating the case I'm having trouble.
I am unable to go on next step from service level tab.
When I click nest it show me this message. Don't know why.
404
Sorry, we're unable to locate the page you are looking for.
Collection size 13,133 exceeds maximum size of 1,000.Click here to start a case