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NX5500 Controller at 29% CPU - dropping snmp

NX5500 Controller at 29% CPU - dropping snmp

New Contributor

We have a cluster pair (Active - Standby) of NX5500 controllers running on firmware
They're supporting a mixture of AP6532 and AP7632 APs, totalling 104. The AP6532 APs stop us from upgrading the firmware, until they are replaced.

We monitor various parameters with snmp. We're seeing a lot of gaps with the snmp traffic. We suspect that this is because the primary controller is running with such a high cpu % and dropping snmp packets.
I would like to confirm if this is the case.

A service show top shows us this:
PID     STATUS     RSS     PPID     %CPU     %MEM     COMMAND
761            R           78248752           29.3           1.9               cfgd

We run two onboard captive portals, which I suspect may be causing the high CPU.
Guest (runs on all APs)
Staff   (runs on only two APs in the Cafe)

The average CPU % has been increasing steadily over the last few months, but the Free RAM has stayed steady at 75.7% the entire time.

Is there anything we can do to try and reduce the average CPU % ?


Extreme Employee

Please review the Knowledgebase (KCS) article Christoph previously provided. Also, it is best practices to have two separate management policies. One for the NX controllers and one for the APs. Ensure that you are not polling the APs via the AP Management policy (disable SNMP), and just have SNMP enabled via the NX Management policy. Check your interval timers and ensure they are +30 minutes. Extensive SNMP polling (low interval timer) could be contributing to the issue. 

Extreme Employee

Hello Colink,

Please go over this article which addresses similar symptoms and provides recommendations:


Christoph S.