RF Planner Problem (Floor Plan)

[Johannes_Grewe]

Hi Experts,

I know the RF Planner very well.
Since last week, in new projects, the saved floor plans are no longer displayed.

• I can load plans
• The plan is displayed.
• After I changed the window, this plan is no longer displayed. 

• Error Message: Failed to download image
•  
• After that Message no Floor plan is visible.

Cheers

Joe

[SamPirok]

Thank you for your patience here. I am told by the team that supports the wireless planner that we are currently performing maintenance on that tool. You should see a banner similar to this: 

Maintenance - Wireless Planner is undergoing maintenance. We apologize for any inconvenience caused during this time.

Unfortunately, we don’t have an ETA for when this will be completed just yet, but I will keep you all updated as I learn more. 

[leoslav]

Hi Sam and colleagues, any updates to share?
I'm having same issue here, unable to generate a report nor exporting the plan!

Wireless Plan tool is a nice and important tool to helping us offering Extreme WLAN.

Cheers, 

Leonardo

[SamPirok]

Thank you for letting me know @saronni@tech-id.it , could you share the case number with me so I can take a look? You can send that to me via a direct message here on the community or please feel free to email me at community@extremenetworks.com. 

[saronni_tech-id]

Hi Sam,
I also have the same problem for a few weeks.
I have opened a case but have not received a solution.

I have some projects blocked for this problem.
Thank you! Massimo