RF Planner Problem (Floor Plan)

[Johannes_Grewe]

Hi Experts,

I know the RF Planner very well.
Since last week, in new projects, the saved floor plans are no longer displayed.

• I can load plans
• The plan is displayed.
• After I changed the window, this plan is no longer displayed. 

• Error Message: Failed to download image
•  
• After that Message no Floor plan is visible.

Cheers

Joe

[SamPirok · Accepted solution]

Hi @Johannes Grewe, could you send me a direct message with the name(s) of the Extreme Channel team members you reached out to? I’d like to find you different contacts to reach out to so we can get you some answers on this. 

[Johannes_Grewe]

Hello!

no solution.

I contacted the German Extreme channel team but nothing happened. what a shame.

Cheers

Joe

[Alexandr_P]

Hello!

Same issue.
Any solution?

Thank you!

[Johannes_Grewe]

Hi Sam,

i mean the online planning tool
https://wirelessplanner.extremenetworks.com/#/login

Our customers like the reports.
I know the IRIS an XIQ WiFi Planner integration, but I missing the great Reports.

Cheers

Joe

[SamPirok]

Hi Joe, I’d recommend opening a support case for this so we can start collecting data from your specific XIQ instance to troubleshoot this with you.