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VX9000 Rebooted while taking tech-support

VX9000 Rebooted while taking tech-support

ARUN_SHARMA
New Contributor II
Hello team,

I have upgraded VX9000 with remote ap from WiNG5 to WiNG7. VX9000 has one another controller in cluster and approx 500 AP's including remote area.

Problem is when I take tech-support from VX9000, its rebooted immediately with crash info.

Kindly provide solution at the earliest.




Regards,
1 ACCEPTED SOLUTION

Christoph_S
Extreme Employee
Hello Arun,

Engineering has been informed of same. Looks like version 7.7.1 is affected but not 7.7.0. Please contact us to create case for follow up. 

Kind rgds,

Chris
Christoph S.

View solution in original post

7 REPLIES 7

Christoph_S
Extreme Employee
Hello Arun,

Engineering has been informed of same. Looks like version 7.7.1 is affected but not 7.7.0. Please contact us to create case for follow up. 

Kind rgds,

Chris
Christoph S.

Hi Chris,
how is evolving this case?
That you know, is a new fw release planned that solve the problem?

Hello Andrea,

Pulled tech support dump from controller via ftp and tftp without incident in 7.7.1.1.

Thank you,

Chris

------------------------------
Christoph S.
------------------------------
Christoph S.

Thank you Chris,
in effect I supposed it, but yesterday I checked into release notes of 7.7.1.1 and it seemed to me that this fix wasn't mentioned...
So I will download this version (due to shortage problems, we need to buy new APs without BT)

Have a nice day

Andrea Cavicchi
Sistemi ID Srl
Inviato da smartphone

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GTM-P2G8KFN