VX9000 Rebooted while taking tech-support

[ARUN_SHARMA]

Hello team,

I have upgraded VX9000 with remote ap from WiNG5 to WiNG7. VX9000 has one another controller in cluster and approx 500 AP's including remote area.

Problem is when I take tech-support from VX9000, its rebooted immediately with crash info.

Kindly provide solution at the earliest.




Regards,

[Christoph_S · Accepted solution]

Hello Arun,

Engineering has been informed of same. Looks like version 7.7.1 is affected but not 7.7.0. Please contact us to create case for follow up. 

Kind rgds,

Chris

[Andrea_Cavicchi]

Hi Chris,
how is evolving this case?
That you know, is a new fw release planned that solve the problem?

[Christoph_S]

Hello Andrea,

Pulled tech support dump from controller via ftp and tftp without incident in 7.7.1.1.

Thank you,

Chris

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Christoph S.
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[Andrea_Cavicchi]

Thank you Chris,

in effect I supposed it, but yesterday I checked into release notes of 7.7.1.1 and it seemed to me that this fix wasn't mentioned...

So I will download this version (due to shortage problems, we need to buy new APs without BT)

Have a nice day

Andrea Cavicchi

Sistemi ID Srl

Inviato da smartphone

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