WING MESHPOINT NON-ROOT AP not connecting after ROOT AP reboot

[Valter_Veiga]

WING MESHPOINT

After rebooting the ROOT AP the NON-ROOT can't connect, and I have wait a lot of hours ...

In the ROOT AP after the rebbot I see:

ROOT#sh wireless meshpoint statistics detail
==========================================================================================
meshpoint MESH01, meshid MESH01
Note: TX = MP->MP, RX = MP->MP
------------------------------------------------------------------------------------------
Data bytes : ( TX + RX = Total ), 0 + 0 = 0 bytes
throughput : ( TX + RX = Total ), 0 kbps + 0 kbps = 0 kbps
packets : ( TX + RX = Total ), 0 + 14.581 K = 14.581 K pkts
pkts/sec : ( TX + RX = Total ), 0 + 0 = 0 pps
MU-MIMO Data bytes : ( TX Total ), unknown bytes
throughput : ( TX Total ), unknownbps
packets : ( TX Total ), unknown pkts
pkts/sec : ( TX Total ), None pps
SU-MIMO Data bytes : ( TX Total ), unknown bytes
throughput : ( TX Total ), unknownbps
packets : ( TX Total ), unknown pkts
pkts/sec : ( TX Total ), None pps
BCMC Packets : ( TX + RX = Total ), 0 + 0 = 0 pkts
Management Packets : ( TX + RX = Total ), 0 + 14.581 K = 14.581 K pkts
Packets Discarded : 0 - Tx Dropped, 0 - Rx Errors
Indicators : T = 0 @ Max user rate of 150 Mbps, RF-Quality Index = 24
Distribution : 1 Neighbors, 1 radios
------------------------------------------------------------------------------------------

After rebooting the NON-ROOT AP , it Connects

ROOT#sh wireless meshpoint statistics detail
==========================================================================================
meshpoint MESH01, meshid MESH01
Note: TX = MP->MP, RX = MP->MP
------------------------------------------------------------------------------------------
Data bytes : ( TX + RX = Total ), 162.217 KB + 123.833 KB = 286.050 KB bytes
throughput : ( TX + RX = Total ), 1 kbps + 1 kbps = 2 kbps
packets : ( TX + RX = Total ), 1.079 K + 24.033 K = 25.112 K pkts
pkts/sec : ( TX + RX = Total ), 1 + 1 = 2 pps
MU-MIMO Data bytes : ( TX Total ), unknown bytes
throughput : ( TX Total ), unknownbps
packets : ( TX Total ), unknown pkts
pkts/sec : ( TX Total ), None pps
SU-MIMO Data bytes : ( TX Total ), unknown bytes
throughput : ( TX Total ), unknownbps
packets : ( TX Total ), unknown pkts
pkts/sec : ( TX Total ), None pps
BCMC Packets : ( TX + RX = Total ), 0 + 0 = 0 pkts
Management Packets : ( TX + RX = Total ), 8 + 23.016 K = 23.024 K pkts
Packets Discarded : 0 - Tx Dropped, 0 - Rx Errors
Indicators : T = 0 @ Max user rate of 150 Mbps, RF-Quality Index = 24
Distribution : 1 Neighbors, 1 radios
------------------------------------------------------------------------------------------

Is there any setting to enable ?

[ckelly]

How are the MCX radio channels setup? Have you statically assigned a channel for this connection or did you set the radios to ACS? If yes, then the list of channels that the radio will attempt to use is defined in the AP's RF-Domain under the "Smart Scan" setup.

Wondering if there's an issue here with the channels being used.

[Valter_Veiga]

It only happens when, the MeshPoint is established, and you only reboot the Root AP.

[Valter_Veiga]

Model AP7662 version 5.9.2.4-004R, but was happening in previous version 5.9.2.3 and 5.9.2.2

[Christopher_Fra]

Hello Valter,
What model of access points are deployed and what version of firmware are the access points running?