7100/S/N-Series Upgrade fails with "image is not High-Availability Upgrade compatible with active image" message
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‎07-02-2014 04:56 PM
Article ID: 16187
Products
7100-Series, firmware 7.91.02.0006 and higher
S-Series, firmware 7.72.01.0021 and higher
N-Series DFE, firmware 7.62.02.0004 and higher
Changes
Have configured High Availability Upgrade default settings to always use HAU:
'
Attempting to perform a standard firmware upgrade because the old/new firmware have incompatible HAU keys (16129).
Symptoms
No firmware upgrade takes place.
The system remains running the old firmware version.
The new firmware downloads onto the switch but the system does not boot onto it.
NetSight Inventory Manager, if used, reports an error after firmware download: "
'
'
Upon attempting to manually set the next boot image ('
Cause
This set of symptoms may be observed when the old and new firmware versions have different HAU Key values so do not support the "hitless upgrade" process, yet the high-availability setting is such that only a HAU-type upgrade is permitted to occur.
The messaging represents a warning that under the current scenario no upgrade can occur.
The underlying issue is independent of whether NetSight Inventory Manager - or some other automated or manual tool - is used to perform the upgrade.
Solution/Workaround
Functions as Designed (FAD).
If it is desired that HAU upgrades occur where supported but standard upgrades occur where HAU is not supported, then change the default "
'
Note: Since the
'
'
Products
7100-Series, firmware 7.91.02.0006 and higher
S-Series, firmware 7.72.01.0021 and higher
N-Series DFE, firmware 7.62.02.0004 and higher
Changes
Have configured High Availability Upgrade default settings to always use HAU:
'
set boot high-availability default-mode always'.
Attempting to perform a standard firmware upgrade because the old/new firmware have incompatible HAU keys (16129).
Symptoms
No firmware upgrade takes place.
The system remains running the old firmware version.
The new firmware downloads onto the switch but the system does not boot onto it.
NetSight Inventory Manager, if used, reports an error after firmware download: "
code:
".Device Reported-Error (Check Device HAU Mode/Firmware Compability)
'
code:
' command output shows that the new firmware has not been selected to be loaded upon next "dir
code:
".(Boot)
'
code:
' command output shows that the old firmware remains "dir
code:
" on the system.(Active)
Upon attempting to manually set the next boot image ('
code:
<set boot system
filename>'), the system issues CLI message "
code:
<Error:
filename>
code:
"image is not High-Availability Upgrade compatible with active image.
Cause
This set of symptoms may be observed when the old and new firmware versions have different HAU Key values so do not support the "hitless upgrade" process, yet the high-availability setting is such that only a HAU-type upgrade is permitted to occur.
The messaging represents a warning that under the current scenario no upgrade can occur.
The underlying issue is independent of whether NetSight Inventory Manager - or some other automated or manual tool - is used to perform the upgrade.
Solution/Workaround
Functions as Designed (FAD).
If it is desired that HAU upgrades occur where supported but standard upgrades occur where HAU is not supported, then change the default "
code:
" option to instead specify "never
code:
" rather than "if-possible
code:
":always
'
set boot high-availability default-mode if-possible'.
Note: Since the
code:
setting only comes into play when the 'default-mode
code:
<set boot system
filename>' command has been issued without the overriding "
code:
" or "high-availability
code:
" option (true for automated upgrades, and optionally for manual upgrades), an alternate solution which applies to only the current manual upgrade operation is to issue a longer form of the 'standard
code:
' command in order to reinforce the goal of a standard upgrade:set boot system
'
set boot system<
filename>
standard'
'
code:
Do you want to reset now (y/n)?
y'
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