This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Updating AP230 Failed

Updating AP230 Failed

Go to solution
AndyD
New Contributor II

‎07-18-2022 07:32 AM

Hi,

I have just added an Aerohive AP230 to our ExtremeCloud IQ Pilot and the O/S Version is shown as 6.2.1.0 (6.2r1a) however, whichever O/S version I attempt to update to I see "Device Update Failed", then "The Aerohive device was unable to save the image to flash memory.".

Is there a way for me to manually update this AP, then Onboard again?

Many thanks, Andy
0 Kudos
1 ACCEPTED SOLUTION

Go to solution
AndyD
New Contributor II

‎07-20-2022 07:13 AM

I have now resolved this issue by downloading the latest firmware (10.4r.3) from the Extreme Portal and updating the AP230 via the Web UI.

Note - I did have to enable "Allow sites to be reloaded in Internet Explorer mode (IE mode)" in Edge and then select "Reload in Internet Explorer mode" for AP Web UI.

View solution in original post

1 REPLY 1

Go to solution
AndyD
New Contributor II

‎07-20-2022 07:13 AM

I have now resolved this issue by downloading the latest firmware (10.4r.3) from the Extreme Portal and updating the AP230 via the Web UI.

Note - I did have to enable "Allow sites to be reloaded in Internet Explorer mode (IE mode)" in Edge and then select "Reload in Internet Explorer mode" for AP Web UI.
GTM-P2G8KFN