Cannot open a new Support Case

[CloudPropeller]

Tried 4 times, with more or less characters in the original message. No luck.

Every time I want to open open a case I get 404.

[CloudPropeller]

I believe you have. Thank you. 

[Drew_C · Accepted solution]

I believe I've fixed your account. The problem is that it was set up with "No Account Association."
There's more information here: https://extremeportal.force.com/ExtrArticleDetail?n=000014472

[CloudPropeller]

Oh -- thanks for your reply 

[CloudPropeller]

Yep, I just didn't want to waste their resources as I do not really have support (yet). Was looking to download some MLXe firmware for the lab equipment I have.