03-14-2023 11:59 PM
Dear Community Members,
I am currently facing connectivity issues with my gaming laptop [https://www.lenovo.com/ca/en/d/gaming-laptops], which connects to a SecureStack PoE switch. The laptop is unable to establish a stable and consistent connection with the switch, causing frequent disruptions in my gaming sessions.
I have already tried various troubleshooting steps, including resetting the switch, updating the laptop's network drivers, and changing the Ethernet cable. However, the problem persists, and I am not able to identify the root cause of the issue.
I suspect that the problem could be related to the switch's configuration, as I have observed that the connection drops occur more frequently when multiple devices are connected to the switch simultaneously. Therefore, I would like to request the community's assistance in identifying any possible configuration issues that may be causing the connectivity problems.
Additionally, I would appreciate any suggestions on how to diagnose the issue further and any possible solutions to resolve the problem. I have attached the laptop's system information and switch configuration details for reference.
Thank you in advance for your support and expertise in this matter.
Best regards,
Judy
06-19-2024 06:01 AM - edited 06-19-2024 06:02 AM
I am unfamiliar with the legacy Entarasys products. But a switch is a switch. ERS, EXOS, VOSS. etc etc.
step 1 - Lets rule out the configuration.
If you have factory defaulted the switch, all ports are in VLAN 1 and open. Great. Lets default the switch again.
With a default config, put two devices only on the switch and start a constant ping between them. Don't bother putting an mgmt IP on the switch for now. Then Watch for dropped packets. With a defaulted switch with no configuration overhead you shouldn't see any dropped packets. Then start introducing other devices slowly. Perhaps give the switch a mgmt ip.
The key thing is you want to see when and where the network starts to see the dropped packets. One faulty NIC can crash a network.
If that works then its not an issue with the hardware.
Try that first. Let us know
06-07-2024 12:04 PM
Have you fixed the problem yet? What is the solution? I'm having the same problem as you
03-15-2023 05:17 AM
Seeing that the more devices connected to the switch the worse the issues, the first thing I´d check if that the upstream trunk isn't getting congested and drops packets.