X450 RMA Shipping Part?

[Mareen]

Hi,

I am trying to create a RMA Waybill for an X450-G2-48t-GE4-Base but I can´t find it unter the Shipping Pats drop down Menue. Does someone know what Shipping Part to pick?

Kind Regards,
Mareen

[M_Nees]

Always same issues managing RMA replacements - generate waybill needs to know shipping part number (which is nowhere readable - except on rma package) - i do not see the package label (because of internal workflow).

This above discussed list (order number - shipping number) need to be public.

But during the last year nothing is happened ;-(((

Are anybody out there (from extreme) that will help ?

[RohitP]

Mareen, Today these fields are drop down menus and not automatically filled in fields. Therefore the customer/partner has to know the manufacturing Number to be able to create an RMA Way Bill.
In the future we are looking to a more streamlined “ROW” tool from UPS which would have all this information available to the customer/partner rather than relying on the customer to know this information.
Our Logistics team is working to streamline this process and make it user friendly.
If you have issues with this until it is fixed please feel free to write an e-mail to RMAEscalations@extremenetworks.com and we will be happy to help.

[Zdeněk_Pala]

I agree it woukd be helpful to have the list published

[Mareen]

Hi Pala,

I am working for a extreme Partner, we are a reseller and when I open a RMA it is to

in 99% for a Customer. The Package is not in my Office. It´s good to know where I can find this number thanks  But an Overview of this numbers would be perfect 🙂

[Zdeněk_Pala]

if I understand well, the number is on the label on the package you received.