Dragon 7.5.0.95 HIDS client cannot connect to EMS server

[dtitzer]

I have a 7.5.0.95 Dragon EMS server and sensors. One sensor (HIDS running on Linux) shows the Event Channel down in the reporting dashboard, and the management client shows it unable to communicate. The HIDS sensor keeps logging "[net-cfg-client (25650)]: Could not connect: Connection timed out." What should I look at to fix this issue? I've got other sensors working just fine, this is my odd box.

[Tamera_Rousseau]

David, were you able to log a trouble ticket with GTAC to solve this issue?

[dtitzer]

We experienced an unrelated system problem. I ended up re-installing the EMS server from scratch. Unfortunately, the problem did not go away.

I'm waiting to get information related to my customer's support renewal. It's been in the pipeline for quite a while, but spending was temporarily restricted.

[Tamera_Rousseau]

Hi David, where you able to get a satisfactory response to this issue? Please let us know if you are still having an issue. Thank you!

[Dudley__Jeff]

Hi David, We would be happy to work on this with you until it is resolved. Due to the nature of the issue we may need to place some processes in debug mode and obtain some supporting log data. For this reason please feel free to call into the support department, 1-800-872-8440, and we will happily create a service ticket with you. Thanks Jeff