ExtremeWireless (WiNG)

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  • 1.  VX9000 Rebooted while taking tech-support

    Posted 01-10-2022 10:09
    Hello team,

    I have upgraded VX9000 with remote ap from WiNG5 to WiNG7. VX9000 has one another controller in cluster and approx 500 AP's including remote area.

    Problem is when I take tech-support from VX9000, its rebooted immediately with crash info.

    Kindly provide solution at the earliest.




    Regards,


  • 2.  RE: VX9000 Rebooted while taking tech-support

    Posted 01-10-2022 16:33
    Hello Arun,

    • What firmware version did you upgrade from and to?
    • Does this happen when pulling tech dump using tftp, FTP or SFTP?
    • Are you using NOVI UI, WiNG-MAN or cli
    • Was this happening back in 5.x?
    Rgds
    Original Message


  • 3.  RE: VX9000 Rebooted while taking tech-support

    Posted 01-10-2022 22:10
    Hi, 

    I have upgraded firmware from 5.9.1.3-007R to 7.7.1.0-012R. Yes this happen when pulling tech-dump via tftp or ftp also.

    I have checked it via CLI and GUI both, and I am facing same issue. It was not happening in 5.X.

    Also I have checked on my test environment, and I am facing issue in that also.

    I think there is bug in the latest release.


    Regards,
    Original Message


  • 4.  RE: VX9000 Rebooted while taking tech-support
    Best Answer

    Posted 01-11-2022 08:26
    Hello Arun,

    Engineering has been informed of same. Looks like version 7.7.1 is affected but not 7.7.0. Please contact us to create case for follow up. 

    Kind rgds,

    Chris
    Original Message


  • 5.  RE: VX9000 Rebooted while taking tech-support

    Posted 01-11-2022 10:32
    Hi Chris,

    Thanks for your support.

    I am in touch with GTAC and already logged a case with them with case ID 02501170.


    Thanks


    Regards,
    Original Message


  • 6.  RE: VX9000 Rebooted while taking tech-support

    Posted 02-23-2022 11:29
    Hi Chris,
    how is evolving this case?
    That you know, is a new fw release planned that solve the problem?
    Original Message


  • 7.  RE: VX9000 Rebooted while taking tech-support

    Posted 02-24-2022 16:59
    Edited by Christoph S. 02-24-2022 16:59
    Hello Andrea,

    Pulled tech support dump from controller via ftp and tftp without incident in 7.7.1.1.

    Thank you,

    Chris

    ------------------------------
    Christoph S.
    ------------------------------

    Original Message


  • 8.  RE: VX9000 Rebooted while taking tech-support

    Posted 02-25-2022 02:55
    Thank you Chris,
    in effect I supposed it, but yesterday I checked into release notes of 7.7.1.1 and it seemed to me that this fix wasn't mentioned...
    So I will download this version (due to shortage problems, we need to buy new APs without BT)

    Have a nice day

    Andrea Cavicchi
    Sistemi ID Srl
    Inviato da smartphone

    -------- Messaggio originale --------



    Original Message