new AP's show as inactive

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  • Problem
  • Updated 2 years ago
  • Solved
new identifi wireless access points show as approved in controller but are not active please help
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Dean Ferraro

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Posted 2 years ago

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Pala, Zdenek, Employee

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Do you have more details? What is in the log of controller? What is in the log of AP?
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Ronald Dvorak, Embassador

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My guess is that the APs are fresh from the factory and you need to upgrade the controller.
Here some background information / please check...
https://gtacknowledge.extremenetworks.com/articles/Q_A/Minimum-firmware-version-for-WS-AP3805

If I'm wrong please provide more information as Pala mentioned.
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Dean Ferraro

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Yes was a completely new model AP which did require the code on the controllers to be upgraded. Case closed

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Ronald Dvorak, Embassador

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Thanks for the update and I'm glad that my crystal ball was right :-)
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Ryan Mathews, Alum

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It always is Ron!  Well done sir.