A customer tries to upgrade AP130 from 8.2r4 to 10.0r7a, but the HM says "Device Update Failed" and "Could not download configuration". The AP then goes off-line. Is there a known issue with this version and AP130? What can we do to resolve the probl

[lars_gleby]

A customer tries to upgrade AP130 from 8.2r4 to 10.0r7a, but the HM says "Device Update Failed" and "Could not download configuration". The AP then goes off-line. Is there a known issue with this version and AP130? What can we do to resolve the probl

[samantha_lynn]

Hi Elso, you should have access to our downloads section in Hive Community now, per your support agreement with us. Please let me know if you have any trouble finding or downloading the files you need.

[AnonymousM]

Hello. I have the same problem with 2 Ap's. Firmware 6.5r1b. Could you send me the firmware files? Then I can try it the way its described in your link.

[AnonymousM]

Hey Lars,

Have you tried upgrading the firmware only and not including the configuration? You might also try upgrading the firmware to 8.4r11 first and then upgrading to 10.0r7. I'm currently running AP130's with 10.0rX firmware without issues.

[samantha_lynn]

Would you be able to try updating the firmware via the Web UI of the AP instead? This guide reviews how to do this: https://thehivecommunity.aerohive.com/s/article/Upgrading-AP-firmware-via-web-UI

There is no known issue that I'm aware of that would cause that update to fail.