AP 630s that are dropping clients very frequently

[netadmin10]

We have new Aerohive 630s.  We are struggling with keeping clients connected.  I use a scanner and see the radios dropping out from time to time (not regular that I can tell) and then they come back. I also see that clients are connecting to APs in other room with much weaker signal that the APs close to them.  Any help

[netadmin10]

Thanks for all your help. I still don't have the issue resolved yet, but maybe I am getting closer to a diagnosis.

I have spent quite a lot of time with HP trying to verify it is or is not a wifi card issue.

[samantha_lynn]

I did post the wrong link originally but that should have been updated, this is the guide I'm referring to for Chromebooks: https://thehivecommunity.aerohive.com/s/article/Chromebooks-and-WiFi

[netadmin10]

I think maybe that was the wrong link

[samantha_lynn]

We don't have a particular work around for an Intel issue, but we do have this guide for recommended settings when using a lot of chromebooks: https://thehivecommunity.aerohive.com/s/article/Chromebooks-and-WiFi

If you could tell me why the engineer recommended not enabling band steering at the time, I can try to explain the differing advice. In general, I don't recommend it either unless the 2.4GHz radio is having significant interference issues. Your solution of disabling the 2.4GHz radio works just as well, so long as you don't have any legacy clients that can't use 5GHz.

[netadmin10]

BTW -- when we had a pre-sales meeting, the engineer we met with then told us it was best to NOT employ band steering.