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AP230:Device Update Failed.

AP230:Device Update Failed.

mei8hty
New Contributor II

Hi, i got 2 AP230.

Current Hiveos Vision :6.4r1e

Device Update Failed in Hivemanager(NG) :

"The Aerohive device was unable to save the image to flash memory..."

Could you please send me the available firmware for AP230 ?

Thank you.

1 ACCEPTED SOLUTION

samantha_lynn
Esteemed Contributor III

You'll need to upgrade to 6.5r3 at minimum to manage the device in HiveManager. I've emailed you directly with the files you'll need and a guide on how to update the firmware via the Web UI. Please let me know if you have any further issues getting your devices updated.

View solution in original post

54 REPLIES 54

samantha_lynn
Esteemed Contributor III

Hi Francesco, thanks for reaching out, I've emailed the files you'll need and the guide directly to you. Please let me know if you have any further trouble updating your AP.

fstorer
New Contributor

Hello @Sam Pirok​ 

I am in the same situation and I need to update a AP130 running 6.5r1b. Could you please send me the guide on updating via the Web UI and the firmware files?

Thank you in advance

 

Francesco Storer

ITS Network Technician

The British School of Brussels vzw

email: fstorer@britishschool.be

samantha_lynn
Esteemed Contributor III

Thank you for letting me know, I've just tried to send that to you again, please let me know if you get it this time.

kklepacki
New Contributor

Sam, I have not received any files from you. I just received reply to my comments.

samantha_lynn
Esteemed Contributor III

Hi Keith, I've emailed you the firmware file as well as details on how to get case creation enabled. Please let me know if I can clarify anything.

GTM-P2G8KFN