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Dear Aerohive Networks, We are attempting to add 2 of our devices below to Hivemanager but are getting the message 'device already onboarded': SN: 02301707212614 SN: 02301707213833 Any chance you can help us get it cleared? Thank you!

Dear Aerohive Networks, We are attempting to add 2 of our devices below to Hivemanager but are getting the message 'device already onboarded': SN: 02301707212614 SN: 02301707213833 Any chance you can help us get it cleared? Thank you!

jesse1
New Contributor
Dear Aerohive Networks, We are attempting to add 2 of our devices below to Hivemanager but are getting the message 'device already onboarded': SN: 02301707212614 SN: 02301707213833 Any chance you can help us get it cleared? Thank you!
3 REPLIES 3

samantha_lynn
Esteemed Contributor III

That could come from a number of factors, but I'd recommend following the steps in this guide to narrow it down and/or to connect the APs manually: https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

jesse1
New Contributor

That worked great- thank you Sam!

 

One more quick question if I may? We have two APs that have been plugged in and working for a month, but they always show as offline.

 

Any thoughts as to why they show as offline?

 

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samantha_lynn
Esteemed Contributor III

Thank you for letting me know, could you try adding those devices one more time for me?

GTM-P2G8KFN