Error 9 The device appears to be in use by another VIQ.

[karlc87]

Hi Community,

I wanted to register my Aerohive AP230 on ExtremeCloudIQ, but I get the error:

Error 9 The device appears to be in use by another VIQ.

Can you please support me?

Serial number: 02301405161228

Many thanks in advance.

Regards,

Karl

[SamPirok]

That is correct. If you would like to use the free ExtremeCloud IQ (XIQ) platform, you’ll have to re-register and choose the Connect version of XIQ. Connect is free to use but has a limited feature set. To register for a Connect XIQ instance, you’ll want to go to extremecloudiq.com> Click register here> Fill out the form> wait for the confirmation email and then click the link to set your password> After that you should see the option to use the full feature version of XIQ for a trial period, a place to enter a license if you have one, or the option to use Connect. Choose Connect, rebuild your network policy, then remove your APs from the old XIQ inventory and add them to the Connect inventory. 

[akin_oezguer]

So I can only do all these steps, if I got a license 😞 right?

[SamPirok]

You need to apply a new license to the HiveManager before you will be able to leave the page you are on. You will want to contact your sales engineer to partner to purchase a new license. 

[akin_oezguer]

If I click on Global Settings, nothing happens!
I’ve tried every Browser I got but nothing happens. 
Any idea?

[SamPirok]

You’ll need to add a license to your HiveManager instance before you can leave that page or update the APs. To get a new license you will want to reach out to your sales engineer or partner you purchased your devices from. 

After you’ve applied the license, click on this silhouette icon in the top right corner to find Global Settings: 

To change the management status back to managed (again after you’ve applied the new license so you see the correct options available), check the box next to the AP> Click Actions> Change Management Status> Manage Devices: 

To update the APs firmware you’ll want to check the box next to the AP and click Update Device (which will appear on the screen you took a screen shot of, after you’ve applied a license):