This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

I am trying to add an AP and it gives error message "device failed to onboard". How to fix this?

I am trying to add an AP and it gives error message "device failed to onboard". How to fix this?

Go to solution
npatel1
New Contributor

‎09-05-2018 01:21 PM

I am trying to add an AP and it gives error message "device failed to onboard". How to fix this?
0 Kudos
1 ACCEPTED SOLUTION

Go to solution
samantha_lynn
Esteemed Contributor III

‎09-05-2018 02:41 PM

Thank you for that serial number, I have freed that AP up for you so you should be good to go now. Please let me know if you have any further issues adding that AP.

View solution in original post

0 Kudos
16 REPLIES 16

Go to solution
npatel1
New Contributor

‎09-05-2018 02:29 PM

Hi,

Here is the s/n: 14112062500797

I just reset the AP. Let me know what to do next to add this ap to my VHM portal.

Thanks,

Nishit Patel
Systems Engineer
Advanced Solutions Group
ITsavvy
Tel 630.396.6300 x6072
npatel@ITsavvy.com
0 Kudos

Go to solution
samantha_lynn
Esteemed Contributor III

‎09-05-2018 02:24 PM

You'd want to click on that message to see the details of the failure. Most likely you'll get an error message that states that device is already in use by another VHM, and in that case you'll want to email me the serial number of the device at communityhelp@aerohive.com so I can get it freed up for you to add to your HiveManager.

0 Kudos
GTM-P2G8KFN