I am trying to add an AP and it gives error message "device failed to onboard". How to fix this?

[npatel1]

I am trying to add an AP and it gives error message "device failed to onboard". How to fix this?

[npatel1]

Hi,

Here is the s/n: 14112062500797

I just reset the AP. Let me know what to do next to add this ap to my VHM portal.

Thanks,

Nishit Patel
Systems Engineer
Advanced Solutions Group
ITsavvy
Tel 630.396.6300 x6072
npatel@ITsavvy.com

[samantha_lynn]

You'd want to click on that message to see the details of the failure. Most likely you'll get an error message that states that device is already in use by another VHM, and in that case you'll want to email me the serial number of the device at communityhelp@aerohive.com so I can get it freed up for you to add to your HiveManager.