I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do?

[niklas_osterman]

I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do?

[ashley_finch]

Okay so firmware is fine, is there any firewall rules blocking the update from going through? Rule are: https://cloud.aerohive.com/support/Amsterdam.html

[niklas_osterman]

8.2r3

[ashley_finch]

What's the current firmware version that it is on?

[niklas_osterman]

the mouse-over information (by the "Device update failed" notice) says HVMxxxxx password *** Basic execute failed caused by unknown error