I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do?

[niklas_osterman]

I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do?

[ashley_finch]

Sorry for not getting back to you, could you run some debugs and push an update to the AP again?:

https://thehivecommunity.aerohive.com/s/article/CAPWAP-debugs

also do a 'debug console' at the end to show the output

Alternatively, create a support ticket if you're able to. You may get a quicker response than my sporadic forum posts 🙂

[niklas_osterman]

Nope

[justindd]

Ever fixed?

[niklas_osterman]

Should not be, I have some 30 other AP's in the same net that works fine.