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I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do?

I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do?

niklas_osterman
New Contributor
I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do?
8 REPLIES 8

ashley_finch
Contributor III

Okay so firmware is fine, is there any firewall rules blocking the update from going through? Rule are: https://cloud.aerohive.com/support/Amsterdam.html

niklas_osterman
New Contributor

8.2r3

 

ashley_finch
Contributor III

What's the current firmware version that it is on?

niklas_osterman
New Contributor

the mouse-over information (by the "Device update failed" notice) says HVMxxxxx password *** Basic execute failed caused by unknown error

GTM-P2G8KFN