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I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do?

I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do?

niklas_osterman
New Contributor

‎11-04-2019 03:02 PM

I have an AP 230 seems to be connected to the customers Hive, (NG Cloud), that fails to upgrade at "Certification updating" I wonder what I could or should do?
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8 REPLIES 8

ashley_finch
Contributor III

‎11-05-2019 09:50 AM

Okay so firmware is fine, is there any firewall rules blocking the update from going through? Rule are: https://cloud.aerohive.com/support/Amsterdam.html

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niklas_osterman
New Contributor

‎11-05-2019 09:47 AM

8.2r3

 

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ashley_finch
Contributor III

‎11-05-2019 09:41 AM

What's the current firmware version that it is on?

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niklas_osterman
New Contributor

‎11-04-2019 03:13 PM

the mouse-over information (by the "Device update failed" notice) says HVMxxxxx password *** Basic execute failed caused by unknown error

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