I have bought some second hand access points - only to discover that the original owner (no longer available) had disabled the reset button. I can connect to the console, but can't logon - obviously. How to I reset the units.

[asd]

I have bought some second hand access points - only to discover that the original owner (no longer available) had disabled the reset button. I can connect to the console, but can't logon - obviously. How to I reset the units.

[samantha_lynn]

Thank you for providing those serial numbers. Unfortunately I wasn't able to reach them from my side. If we aren't able to log in to the device or reset it, I'm afraid you'd need to speak with your reseller to see what other options you may have.

[kristijan_strk]

Hi,


I have that same problem on three devices:


SN:

AP: 02501806011570

AP: 02501602230844

AP: 01221705052904


they are all conected to the internet


Nice regards,

Kristijan Strk



[cid:30a8c3c6-04b2-47cc-a07d-5d59135b623e]

Mobitel: 095 196 7488

Slavonska avenija 22d

10 000 Zagreb

Hrvatska

[samantha_lynn]

Hi Kristijan, thanks for letting me know. Could you email me the serial number of the device(s) at communityhelp@aerohive.com? And please confirm that AP is currently connected to power and internet so I can attempt to reach it from our side.

[kristijan_strk]

I have the same problem. Can you help