I have bought some second hand access points - only to discover that the original owner (no longer available) had disabled the reset button. I can connect to the console, but can't logon - obviously. How to I reset the units.

[asd]

I have bought some second hand access points - only to discover that the original owner (no longer available) had disabled the reset button. I can connect to the console, but can't logon - obviously. How to I reset the units.

[samantha_lynn · Accepted solution]

That might be tough to fix. The default credentials are admin/Aerohive1 and admin/aerohive, if those don't work we can try a couple tricks. I'd need the serial number of the device, if you could email it to me at communityhelp@aerohive.com, I'll see what I can do. Also we'd need to make sure the AP was connected to the internet while I'm trying to get it to either reset or connect for us.