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I have not had a chance to remove my AP device when my Hivemanager NG expired. Now when I try to re-add that device into Hivemanager Connect, it says the device has already been imported. How do I get this fixed? Thanks!

I have not had a chance to remove my AP device when my Hivemanager NG expired. Now when I try to re-add that device into Hivemanager Connect, it says the device has already been imported. How do I get this fixed? Thanks!

tim_zeng
New Contributor
I have not had a chance to remove my AP device when my Hivemanager NG expired. Now when I try to re-add that device into Hivemanager Connect, it says the device has already been imported. How do I get this fixed? Thanks!
1 REPLY 1

samantha_lynn
Esteemed Contributor III

Just to keep this tread up to date, we're going to create a support case to get this device serial number freed up for you. I've emailed you with more details on making the case and what will come after.

GTM-P2G8KFN