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Is there a way to migrate a HMNG on-premise to a cloud-based HMNG? Can we re-use the licenses?

Is there a way to migrate a HMNG on-premise to a cloud-based HMNG? Can we re-use the licenses?

tim_gerlach
New Contributor
Is there a way to migrate a HMNG on-premise to a cloud-based HMNG? Can we re-use the licenses?
1 ACCEPTED SOLUTION

samantha_lynn
Esteemed Contributor III

Until recently there was a price difference between the on premises licenses and cloud based licenses, so you will likely need to speak with your sales engineer to see about new licenses when you migrate. As for migrating any information, it depends on the version you are on but typically this would be difficult as some features and configurations are not available in both platforms.

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7 REPLIES 7

samantha_lynn
Esteemed Contributor III

Thank you for sending those keys. Unfortunately these won't be compatible with an online HiveManager, you'll want to contact your Sales Engineer to work out new keys that can work with an online HiveManager. If you are unsure who your Sales Engineer would be or how to contact them, I can help you with that as well.

wifi1
New Contributor

​Thank. Send you the requested info.

samantha_lynn
Esteemed Contributor III

Would you be able to send the keys you are having issues with to communityhelp@aerohive.com so I can take a look and see why these are failing for you? If you could also include the VHM ID of the HiveManager you are attempting to add these keys to, that would help as well.

wifi1
New Contributor

​According to  https://thehivecommunity.aerohive.com/s/article/HiveManager-Classic-to-HiveManager-Migration-Guide?l... you should be able to move the licenses. I have found out that I can migrate perpetual licences with expired support date but not perpetual licenses with support still active. (the latter generates an error that the dates in the entitlement keys are invalid.

GTM-P2G8KFN