Looking for specifications on Captive Web Portal logo.

[jbuckley1]

Trying to setup a Captive Web Portal page and add our own logo. In the Customize and Preview screen it looks perfect. However when it comes up on a client computer it gets enlarged cutting off the right side of the logo. Tried with Edge and Chrome. Any ideas on what the specs are for the image that works?

[samantha_lynn]

Thank you for your patience while I looked in to this for you. At this point we will need a technical support case to look in to this further as I was having issues in my lab as well. If you could open a case and let me know the case number, I can update it with what we've discussed so far and my lab findings and then we can get the case where it needs to go for you.

[samantha_lynn]

Thanks for the logo, I will try to replicate this in my lab and let you know what I find.

[jbuckley1]

Hi Sam, Emailing was the original way I sent it. Now I'm trying to attach to this response. Let me know if you get one or 2 files. Thanks.

[samantha_lynn]

Hi @Jim Buckley​ , thanks for letting me know. I'm sorry, I'm not seeing an attachment, could you send it to me at communityhelp@aerohive.com? That way I can try to replicate the issue in my lab for you as well.

[jbuckley1]

Sam,
Still not working. I’ve attached the logo I’m trying to use and a snip of how it looks on the page. Can you take a look?
Thanks,
Jim