Onboard ap230

[dersini]

I tried to add one AP230 to my HM connect instance and received Error 9 The device appears to be in use by another VHM. AP in question was purchased on eBay about a year ago. Please advise.

?

Thanks,?

[dersini]

Jose,

Does that work with HiveManager Connect or on-prem HM?

Kris,

I bought it refurb from a reseller on ebay.

[kristopher_gnag]

You might also try reaching out to the seller. If the AP is one they used in their hive, ask them to delete it from their account.

[jose_gonzalez]

Reset the AP to factory settings. AP documentation is located at docs.aerohive.com. After factory resetting, SSH to the AP. You may need to block Internet access to prevent Aerohive from associating to another customer (redirector.aerohive.com). The default username and password is admin / aerohive. Issue these commands (replace 1.1.1.1 with your Hivemanager IP address). Replace vhm-home home with your Hivemanager vhm name.

no capwap client enable

capwap client server name 1.1.1.1

capwap client vhm-name home

capwap client enable

save config

If your not sure what your VHM name is or IP address, SSH into a functioning AP and issue command:

show capwap client

[wwillingham]

If someone from Aerohive doesn't pop on here to answer, I would just call Support and see what they say. It can't hurt to try.

[dersini]

What I have is a free HM connect account and thus cannot create support tickets. So the question is would aerohive provide support in this case and few others that have popped up in other parts of the forum?