ā06-17-2018 09:53 PM
I tried to add one AP230 to my HM connect instance and received Error 9 The device appears to be in use by another VHM. AP in question was purchased on eBay about a year ago. Please advise.
?
Thanks,?
Solved! Go to Solution.
ā06-25-2018 03:22 PM
Hello all, if you have an AP that has a conflicting entry in the redirector (in use by another VHM), please either open a support case if you can or email me the serial number(s) directly at communityhelp@aerohive.com and I'll get those records cleared up for you.
ā06-12-2019 08:16 PM
ā06-12-2019 08:14 PM
Thank you for the email Grant, I've freed your devices up for you at this time. Please don't hesitate to let me know if you have any further issues adding them to your new HiveManager.
ā06-12-2019 05:29 PM
Hello Sam, I also have the same issue have dropped you an email to the address you mention, many thanks
ā06-25-2018 03:31 PM
Sam,
That is the information we have been looking for.
Thanks!