One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

[mml]

One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

[mml]

I had already done everything you suggest except a reset. I just did that and it did not help at all. It doesn't matter what options I choose (Delta, Complete, Golden version, specific version), it starts the update and then dies with this message. We don't have a support plan anymore and this is a brand new device. Can I get it replaced under warranty?

[samantha_lynn · Accepted solution]

Thank you for that error message. I would recommend trying to reboot the AP, then pushing another update to the AP (we'd want to try a complete and a delta configuration push to be safe). If you still have issues, you might want to try a full reset of the AP and then try to push the update again. If these steps both fail to resolve the issue, you'd want to open a technical support case with us so we can troubleshoot this AP in more depth with you.

[mml]

The CLI "save image https://cloud-va2.aerohive.com:443/aft-webapp/hiveos/images/AP122-8.2r4.golden.img.S admin VHM-JCHMZDOT password **** basic no-prompt' execute failed, cause by: The Aerohive device was unable to save the image to flash memory. Reboot the Aerohive device and try again. If this problem persists, contact Aerohive Support.

[samantha_lynn]

When you click on the "device Update failed" message, what error message do you see? You may have to expand the failure event to see the entire message.