One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

[mml]

One of our new AP122's will no update. It is running 7.0r0, and all the rest were 7.0r4 or above. No matter what options I choose in the update (even to 7.0r4), it comes back "Device UPdate Failed"

[samantha_lynn]

Hi David, thank you for reaching out on this post, I've responded to your original post and sent those files to you as well.

[Anonymous]

Hi, I have a similar issue linked here: https://thehivecommunity.aerohive.com/s/question/0D50c00007WLOJpCAP/ap330-is-not-accepting-firmware-...

I'm just wondering if this post may be monitored better than the previous one. It appears I need a set of firmware updates, can I obtain these from anywhere?

[soporte13]

Hi Michelle and Sam,

I have exactly the same issue with the same AP model (AP122).

I will proceed as Sam says in "thehivecommunity.aerohive.com"

[samantha_lynn]

Thank you for letting me know the troubleshooting steps you've taken so far. The last thing we would need to try before we can RMA this device for you is a TFTP flash that you will need a technical support agent to help with. Since you haven't purchased support, we're going to need to make a Connect case for this issue. To do this you'll want to go to thehivecommunity.aerohive.com> Click on the "Connect" tile on the front page of the Hive Community> Click on the last link on this page, "Link to the Question and RMA Request Forms"> Fill out the form for a question and mention in the description that the community moderator approved this case and that you are looking for a TFTP flash.