Unable to access data

[christopheB]

Hello,

Customer using the IQVA with correct ressources and local SSD, sometimes have the error when connecting the manager “unable to access data”, it was a known issue with Aerohive also:

https://aerohivecommunity.force.com/s/question/0D50c00007HUW6VCAX/i-am-having-an-issue-where-unable-...

The issue can be  resolved by purging data via HMVA Management>Troubleshooting>Storage as per post above. It can be done by clearing elsticsearch also thourgh the management console.

As per case # 02191344, the topic of deleting automatically old datas are in discussion internally.

Would you some feedback regarding a future functionnality to delete automatically old data?

Any other customer/partner interested by that?

Regards,

Christophe

[aerohivesupport]

Hi Th.hoellerer,

If you followmy description, you should be able to dlete logs.

Hi sam, 

My feature request unfortunatly was not interesting for SE, thanks for your advise!

Regards,

Christophe

[SamPirok]

If you aren’t having any luck removing logs on your own, you’ll want to open a case with our GTAC team to get assistance clearing that error up. 

[th_hoellerer]

Hello!

I have her a similar problem:
The hivemanager says at some places “unable to access data”

and if I try to delete some old data with the Management System it never ends loading in troubleshooting - storage

can somebody help ??

thanks

[SamPirok · Accepted solution]

To increase the chances of feature requests coming to a new release sooner you’ll want to file a feature request. You can file a feature request by reaching out to your Sales Engineer with your request and they will file an internal feature request for you with our engineering team. If you are unsure who to reach out to for your Sales Engineer, please let me know and I’ll email that information directly to you.