Unable to access data

[christopheB]

Hello,

Customer using the IQVA with correct ressources and local SSD, sometimes have the error when connecting the manager “unable to access data”, it was a known issue with Aerohive also:

https://aerohivecommunity.force.com/s/question/0D50c00007HUW6VCAX/i-am-having-an-issue-where-unable-...

The issue can be  resolved by purging data via HMVA Management>Troubleshooting>Storage as per post above. It can be done by clearing elsticsearch also thourgh the management console.

As per case # 02191344, the topic of deleting automatically old datas are in discussion internally.

Would you some feedback regarding a future functionnality to delete automatically old data?

Any other customer/partner interested by that?

Regards,

Christophe

[aerohivesupport]

Hello,

I tested today, with a customer using the latest 20.1.5.23, issue is still the same.

Would you some feedback regarding a future functionnality to delete automatically old data?

Any other customer/partner interested by that?

Regards,

Christophe

[aerohivesupport]

Hello,

The solution is to delete small files first, and the biggest at last. But it takes hours to process.

I have some feedback from support regarding a future functionnality to delete automatically old data, it is FR 02195331.

Any other customer/partner interested by that?

Let us know, in oder to report it to Extreme.

Regards,

Christophe

[aerohivesupport]

Hello,

I’ve just tried to help a partner to detele logs from HMVA Management>Troubleshooting>Storage but we get the error below:

The only solution is to open a case to delete datas.

Would you some feedback regarding a future functionnality to delete automatically old data?

Any other customer/partner interested by that?

Regards,

Christophe