We have AP 150 with os 10.0r7a. AP gets disconnected fm cloud & does not work. Switch interface is up but can not ping to device. Consoling gives blank screen. After shut/ no shut from on switch interface AP boots properly for some time & goes down a

[m_idris]

19-10-09 18:52:16 notice -ah_cli_ui: security: Admin "<admin>" successfully logged in

19-10-09 18:52:03 err   ah_dcd: wifi1: A high interference alert was raised.

19-10-09 18:52:03 err   ah_dcd: wifi0: A high interference alert was raised.

19-10-09 18:51:50 err   crond[3691]: time disparity of 42078 minutes detected

19-9-10 13:33:34 err   ah_scd: aaa: ah_radsec_cddt_send_elct_msg:error happen when send msg.

19-9-10 13:33:33 err   ah_scd: aaa: ah_radsec_cddt_send_elct_msg:error happen when send msg.

19-9-10 13:33:26 notice ah_top: system: System is initialized

19-9-10 13:33:05 notice snmpd: add community "hivecommunity" to security list

19-9-10 13:32:46 notice last message repeated 8 times

19-9-10 13:32:46 notice fed: switching: The MAC policy "<ABC-MAC>" was modified

19-9-10 13:32:46 notice fed: switching: A new MAC policy, "<ABC-MAC>", was added

19-9-10 13:32:46 notice last message repeated 4 times

19-9-10 13:32:46 notice fed: switching: The MAC policy "<XYZ-Mac-Filter>" was modified

19-9-10 13:32:46 notice fed: switching: A new MAC policy, "<XYZ-Mac-Filter>", was added

19-9-10 13:32:46 notice ah_scd: devmgmt: The time zone for the device was reset to <GMT+4:00>

19-9-10 14:15:05 err   amrp2: system: send event "statistics recv event to amrp"(107) with size 5996, exceed the threshold 6000, ohhhhhh!

19-9-10 14:10:17 notice -ah_cli_ui: security: Admin "<admin>" successfully logged in

[m_idris]

Many Thanks Sam.

After getting the AP in our lab so far it has not rebooted since last almost 24 hours which was rebooting every after half an our or one hour. It has got registered and working fine. The difference is here we are using power injector and there is the Cisco POE switch. But there were no power related logs on the switch and there is enough power from the switch and other APs are working fine.

I have setup the syslog server as per the link. Now I need debugs from this AP to be captured. How can I do that?

[samantha_lynn]

This page reviews how to set up a syslog connection in the ExtremeCloud IQ GUI: http://docs.aerohive.com/330000/docs/help/english/ng/Content/gui/configuration/viewing-syslog-server-list.htm?Highlight=syslog

If you can set up the syslog connection and get CAPWAP debugs, that should be what we need to troubleshoot connection issues.

[m_idris]

Thanks for the kind answer. I have the AP now and want to capture the capwap logs the issue to syslog server for that AP only. What are the steps to do so.?We have AH cloud manager. Along with capwap which other logs should help to TS the issue? and the level of the logs. Thanks.

[samantha_lynn]

Thank you for that data, I'm seeing a lot of kernal fatal errors, but no CAPWAP debugs so it's still hard to tell what the disconnection cause was. That said, given the kernal errors we're seeing, I'd suggest opening a case with your distributor and requesting an RMA.

[m_idris]

Console session is blank so we can not collect the tech data from there. Now the AP is going down very frequently like within 10 to 15 minutes. What I did is got the console logs when AP was up and went down which I will share to your email address. many thanks for your kind reply. Waiting for your answer.