We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.
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‎04-20-2019 10:35 PM
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‎04-22-2019 12:01 PM
No worries. Glad it was an easy fix. 🙂
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‎04-22-2019 11:59 AM
Indeed you’re right! Sorry for wasting your time. ☹
Ade.
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‎04-22-2019 11:51 AM
How certain are you on those serial numbers? The 1st 4 digits denote hardware model and should be 0250 for the AP250 not 0205.
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‎04-22-2019 11:44 AM
Below are the latest 7 I have issues onboarding
02051812240148 - AP08
02051812240409 - AP09
02051812240096 - AP10
02051812240268 - AP11
02051812240443 - AP12
02051812240143 - AP13
02051812240185 - AP14
The aerohive NG account is hive@expressvending.co.uk
Kind regards,
Ade.
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‎04-22-2019 09:56 AM
Could you send the serial numbers to me at communityhelp@aerohive.com so I can check those devices for you?
